POSITIONS

We are always looking to hire talented and motivated individuals to join our team. Please scroll down to see job descriptions or click apply if you would like to submit a general application to one of our positions.

Join the greatest team in hospitality! 

Housekeeping

 

Summary: Responsible for thoroughly cleaning rooms, replenishing guest amenities, linens, and other articles in rooms.  Cleaning and stocking room attendant carts and linen/supply rooms. Must be self motivated, detailed oriented, dependable, respectable and a team player.

 

 

Essential Duties and Responsibilities:

  • Thoroughly clean assigned rooms, including but not limited to sweep, mop, vacuum, dust, clean commode/tub/shower, clean tile , clean vanity, clean mirrors and windows, make beds, clean microwaves, coffee makers, mini refrigerators, hair dryers, empty water from iron.

  • Clean/adjust/move furniture and fixtures.

  • General cleaning involves moving furniture, beds, frames, flipping mattresses, carpet cleaning, deep cleaning, drape cleaning, etc.

  • Change linens as needed and/or requested.

  • Replace guest amenities as needed and/or requested.

  • Remove all trash and linens from rooms.

  • Keep all public areas clean, swept and vacuumed as needed.

  • Clean and stock housekeeping carts and maintain them in a presentable manner before and at end of shift.

  • Keep housekeeping closets and storage areas clean and organized.

  • Knowledge and use of proper chemical handling for designated surfaces according to OSHA regulations and hotel requirements.

  • Report all missing/damaged items from room including furniture, fixtures and guest room items to supervisor/manager.

  • Report any maintenance issues immediately to supervisor/manager.

  • Label and Report any guest items found to the supervisor/manager and locate to lost and found.

  • You are responsible for proper administration of key control for issued keys or keys left by guests in rooms and found on property.

  • All keys must be returned at end of shift.

  • Follow all processes and procedures outlined by management at all times.

  • Use good judgment and provide yourself and others a safe work environment and work efficiently.

  • Maintain a secure and safe environment for guests and property by keeping room doors locked at all times.

  • Maintain a professional appearance including a clean and proper uniform in accordance with hotel standards.

  • Maintain a positive attitude and provide excellent customer service.

  • Maintain regular attendance in compliance with scheduling.

  • Complete maintenance orders.

  • Communicate with team members.

  • May be required to work in laundry area as necessary.

  • Must complete all daily room assignments.

  • Willingness and ability to train new associates.

  • Perform other duties as needed by supervisor/manager.

 

Job Requirements:

  • Must be a citizen of this country or possess a valid work permit.

  • High School diploma or equivalent work experience in a hotel or related field.

  • Must be able to communicate in basic English.

  • Ability to continuously move, squat, kneel, bend, lift, push, pull, carry up to 30 pounds frequently.

  • Ability to lift or move up to 50 pounds occasionally.

  • Ability to stand and walk for an entire shift and perform repetitive motions.

  • Ability to work unsupervised.

  • Ability to work in a team environment.

  • Ability to work any day and night of the week including weekends as scheduling is required.

Maintenance

Summary: Responsible for general maintenance, repair of buildings (interior and exterior) and grounds upkeep. You must possess practical skill in the following trades but not limited to carpentry, plumbing, painting, electrical, masonry and landscaping. Must be self motivated, detailed oriented, dependable, organized, respectable, efficient and be a team player.

 

Essential Duties and Responsibilities:

·         Maintaining of door hardware and locks

·         Maintaining furniture and fixtures.

·         Minor electrical such as change receptacles, switches, wires and motors as needed.

·         Testing and troubleshooting equipment and processes.

·         Maintaining plumbing fixtures, minor and major plumbing distribution systems

·         Pool maintenance to include: cleaning, repairing, balancing chemicals and maintenance of pump and filtration system.

·         General carpentry knowledge such as repairing/replacing drywall, plaster, wood, tile, panel systems, drop ceiling, painting and staining.

·         Minor repair and maintenance of Heating and AC equipment.

·         Cleaning of exterior property, grounds and maintenance areas.

·         Maintenance of landscaping including mowing, trimming and clearing of weeds and shrubs.

·         Keeping all general equipment maintained and operational.

·         Keeping all tools and equipment stored in proper locations.

·         Keep closets and storage areas clean and organized.

·         Knowledge and use of proper chemical handling for designated surfaces according to OSHA regulations and hotel requirements.

·         Report all missing/damaged items from room/property including furniture, fixtures and exterior items to supervisor/manager.

·         Report any major maintenance issues immediately to supervisor/manager

·         Sizing and ordering material and supplies for projects.

·         Picking up supplies from various supply stores.

·         You are responsible for proper administration of key control for issued keys or keys left by guests in rooms and found on property.

·         Follow all processes and procedures outlined by management at all times.

·         Use good judgment and provide yourself and others a safe work environment and work efficiently.

·         Maintain a secure and safe environment for guests and property by keeping room doors locked at all times.

·         Maintain a professional appearance including a clean and proper uniform in accordance with hotel standards.

·         Maintain a positive attitude and provide excellent customer service.

·         Maintain regular attendance in compliance with scheduling.

·         Complete projects in a timely fashion.

·         Communicate with team members.

·         May be required to work evenings as maintenance emergencies arise.

·         Willingness and ability to train new associates.

·         Follow all processes and procedures outlined by management at all times.

·         Perform other duties as needed by supervisor/manager.

 

Job Requirements:

·         Must be a citizen of this country or possess a valid work permit.

·         Must be fluent in English, speaking and reading and writing.

·         Minimum High School diploma or GED.

·         Minimum 5 years work experience in a general maintenance position.

·         Knowledge of soldering copper pipes is a plus.

·         Knowledge of plumbing systems and safety.

·         Knowledge of electrical systems and safety.

·         Knowledge of general structures and safety.

·         Knowledge of preventative maintenance and techniques.

·         Ability to continuously move, squat, kneel, bend, lift, push, pull, carry up to 75 pounds frequently.

·         Ability to lift or move more than 75 pounds occasionally.

·         Use walk boards, ladders and be able to balance and climb to reach areas.

·         Not required but would be nice if Pool certified.

·         Poses a valid NC driver license with a clean record.

·         Ability to complete maintenance issues in log book and other projects.

·         Ability to use power and non power tools safely as per OSHA.

·         Ability to stand and walk for an entire shift and perform repetitive motions.

·         Ability to work unsupervised.

·         Ability to work in a team environment.

·         Ability to work any day and night of the week including weekends as scheduling is required.

Front Desk/Operations

Summary: Setting the stage for a great night always starts with first impressions. We are looking for folks who love interacting with guests from all over the world and providing a positive but fluid check-in/check-out process. The ideal candidate must be able to multi-task, operate a PMS, handle a telephone switchboard and lines of guest.

 

Essential Duties and Responsibilities:

  • Greet and interact with guests in a positive and welcoming attitude.

  • Resolve guest issues in a timely manner and ensure guest satisfaction.

  • Maintain knowledge of various in-house room rates and basic competitor rates.

  • Properly verify guest registrations.

  • Process Check-in/Check-outs and payments.

  • Setup/Process/Modify reservations.

  • Sales tactics involved so you must also be able to capture walk-ins and optimize ADR.

  • Maintain accurate record keeping and money handling procedures.

  • Setup housekeeping boards and maintain status accuracy.

  • Accurately maintain and complete shift work forms and processes.

  • Print/Modify MS Office documents and forms.

  • Work with housekeeping, laundry and maintenance as the central point of contact for room availability and property issues.

  • Work with staff, customers and OTA's to handle over bookings and reservation issues.

  • Properly handle all missing/damaged item requests from rooms including furniture, fixtures and guest room items.

  • Setup basic continental breakfast (morning shift).

  • Keep office and lobby area clean and organized.

  • Show rooms and property to guest as required.

  • Report any maintenance issues immediately to relevant stakeholders and maintain a status update until completion.

  • Label and report any guest items found to the manager/guest and locate to lost and found.

  • You are responsible for proper administration of key control for issued keys or keys left by guests in rooms and found on property.

  • All keys must be returned at end of shift.

  • Follow all processes and procedures outlined by management at all times.

  • Use good judgment and provide yourself and others a safe work environment and work efficiently.

  • Maintain a secure and safe environment for guests and staff.

  • Maintain a professional appearance business like appearance in accordance with hotel standards.

  • Maintain a positive attitude and provide excellent customer service.

  • Maintain regular attendance in compliance with scheduling.

  • Communicate with team members.

  • Willingness and ability to train new associates.

  • Perform other related duties as needed by supervisor/manager.

     

    Job Requirements:

  • Must be a citizen of this country or possess a valid work permit.

  • High School diploma or equivalent work experience in a hotel or related field.

  • Must be fluent speaking in English.

  • Not mandatory but nice if you are bi-lingual Spanish.

  • Ability to operate a Windows desktop and applications such as browsers, MS Office, printing, scanning and faxing.

  • Ability to operate a PBX phone system.

  • Ability to assist customers in logging into our WIFI system.

  • Knowledge of basic math skills, adding, subtracting, multiplying and dividing.

  • Knowledge of food handling and setting up a basic continental breakfast (morning shift).

  • Previous experience of a PMS (property management system).

  • Previous experience of  working in a hotel/motel type environment.

  • Previous experience in a front desk role.

  • Must posses strong verbal and written communication skills.

  • Ability to move office / lobby furniture around as needed.

  • Ability to lift or move up to 30 pounds occasionally.

  • Ability to stand and walk for an entire shift and perform repetitive motions.

  • Ability to work unsupervised.

  • Ability to work in a team environment.

  • Must be flexible to work days, nights weekends and holidays as required by scheduling.

  • Ability to pass a criminal background check per our requirements.

  • Poses a valid NC driver license with a clean record.

  • Our shifts are 7am-3pm, 3pm-11pm and 11pm-7am.

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